Be Personnel measures client satisfaction through annual surveys and regular communication with our clients; some key service level indicators from the last 5 years are set out below. We have also recently introduced candidate satisfaction surveys and both templates are attached for information.
- 100% extremely likely to use our service again – 2012 / 2013/ 2014 / 2015/ 2016
- 100% confirm we offer value for money – 2013
- 100% extremely responsive – 2016
- 81.8% complete satisfied with response time- 2015
Also many congratulations on reaching your 10th anniversary. It is a great achievement and you should be very proud. You and your team have certainly proved to be an asset to Musselburgh Racecourse. Please pass on our thanks and congratulations to your hard working team.
Chief Executive, Musselburgh Racecourse
What we value most is that Be Personnel consultants always listen to us to ensure understanding of our very specific needs and give immediate, comprehensive feedback. This knowledge of what fits for Connage enables them to source the best possible temporary and permanent staff. For Connage, they have taken the stress and worry out of the employment process.
Owner/Partner, Connage Highland Dairy/ Cheese Pantry
Grampian Growers Limited has worked closely with Be Personnel for the last 5 years recruiting seasonal staff for our flower pack house.
Throughout this period we have found them to be professional, supplying competitive rates and good quality staff. Key for our business is flexibility of labour supply and good communication which Be Personnel have delivered on.
I would have no hesitation in recommending Be Personnel to any business looking for a quality labour provider.
Managing Director, Grampian Growers
“It is over 10 years since I first worked in partnership with Be Personnel and have now done so for three very different companies with varying needs from a labour provider. The services provided include the recruitment, selection, and on site management of temporary workers who made up over 50% of the workforce in one company and I have never had reason to feel disappointed or let down with any aspect of the service. I also used them for high level HR Consultancy and always felt totally confident with their advice and support. They care about their clients but also care for their workers, many of whom rejected permanent employment status to remain with Be Personnel; highly recommended!"
Colin Burke – Managing Director x 3 Food Production Companies
“It is a pleasure and a privilege to work in partnership with an organisation, where professionalism, personal service and exceeding client expectation are at the very core of their day to day activity. Having met and worked with Angela Brunton “in a previous life” I knew beyond doubt that both she and her team would give 100% to client care and so had no hesitation in using Be Personnel as sole supplier when launching a new call centre from scratch in the Central Belt of Scotland. Based in the Scottish Highlands, without the luxury of branches throughout the country each and every one of them put heart and soul into sourcing and recruiting staff at all levels to serve my Blue Chip clients from day one. I have now used their services exclusively for our recruitment needs over a period of three years and would highly recommend them as an organisation. The quality of service received from the team has been, and is, outstanding”
Marilyn Barnes - Managing Director, Aquira Ltd
I dealt with Ethan throughout my successful application to Loch Duart Ltd. He was quick to respond to my queries and very helpful when it came to details about the company and I would rate my overall experience with Be Personnel very highly.
I really appreciated your warm approach and sound professional advice earlier today and trust your judgement in this matter.
I realise that my professionality could have been at stake with the implications of this issue and so your trust meant a lot to me today and, although the quality of the service I provide has always been of paramount importance to me, I will renew my efforts and endeavour to deliver with careful regard to the considerations discussed with you.
Many thanks again for your kind consideration of my present health concerns and for your continued support.
Thank you again for your understanding today and the very professional and sensitive way that you dealt with the problem. Hope that I won’t cause you any more problems in future.
I have worked with Be Personnel for just over five years, employed as an external tutor working primarily with dyslexic, dyspraxic and autistic undergraduate and postgraduate students.
In my time with Be Personnel, I have been impressed by a number of features of the agency:
1. Communications are excellent – timely, clearly expressed and yet friendly. I have never been kept waiting for a reply to my emails and I always know that if they do not know the answer to a question, Be Personnel will make appropriate enquiries straight away. They are totally approachable and make it clear that all issues are taken seriously.
2. Be Personnel conveys a great sense of balance of loyalties, indicating that they value all stakeholders in the agency – in my case, students, external tutors, university disability staff and funding agencies.
3. Be Personnel staff are always efficient and capable. Despite the potential for mistakes in processing paperwork, timesheets etc., I have yet to experience problems or inaccuracies.
Alison Galloway, External Tutor, Queen Margaret University, Edinburgh
I’ve happily worked for Be Personnel for seven years. Their strength is in staff communication which is a vital component when working remotely as I do. On the rare occasions that I’ve had to call their office, someone has been available to answer any queries, which is essential in this type of working environment. I get regular calls or voicemails alerting me to check emails which I really appreciate. Any information they send me is accurate – I don’t have to ask twice. On the most important note, as an employee submitting time sheets every week, there is always the possibility that something will be missed but the staff work with accuracy and I’m always impressed that the payments go through smoothly. Given that they deal with a government agency on my behalf, I feel quite shielded from the horrors of bureaucracy. The office keep me updated with new information and when I make an error they are very forgiving and seem to be able to put it right really quickly. All-in-all, I’m a happy employee of Be Personnel.
I have started with Be Personnel 3 months ago, I heard about Be from friend who have worked for them before and highly recommended their service. I was given Welcome to Be letter with information about company and for me which was very good. Since I started, everything is going very smoothly; I am paid on time and in full. If I need any support I receive it from Be person on site.
Agata Pirog Food Processor, Buckie